Privacy Policy

Effective Date: June 3, 2026

TrioDesktop ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through triodesktop.net and any related website, app, store, or service we operate (the "Services"), how we use and protect it, when we share it, and the choices and rights you have. By using the Services you agree to this Policy. It works together with our Terms of Service, which govern your use of the Services and include the full terms of our text-messaging program.

1. Information We Collect

What we collect depends on how you interact with us. Not every category applies to every person.

1.1 Information You Provide

Account & contact data: name or display name, email address, and (if you do not sign in with a third-party provider) a hashed password.
Order & payment data: billing email, order details, and shipping address. Payment-card details are collected and processed directly by our payment processor and are never stored on our servers.
Communications: messages you send us through contact forms, email, support tickets, or chat.

1.2 Information Collected Automatically

Device & usage data: IP address, browser and device type, operating system, referring/exit pages, and timestamps.
Cookies & similar technologies: used to keep you signed in, remember preferences, secure the Services, and measure usage. See Cookies & Tracking.

1.3 Information From Third Parties

Authentication providers (e.g., Google sign-in) when you choose to use them, limited to the basic profile fields you authorize.
Service providers and analytics partners acting on our behalf.

2. How We Use Your Information

Provide, operate, secure, and improve the Services.
Process orders, deliver products, and provide customer support.
Send you transactional and account messages (e.g., confirmations, security notices).
Send marketing or promotional email where permitted, which you can opt out of at any time.
Detect, prevent, and respond to fraud, abuse, and legal obligations.

We do not sell your personal information. We share it only in these limited ways:

Service providers who operate the Services on our behalf (hosting, payment processing, email/SMS delivery, analytics, customer support) under contracts that restrict their use of your data to providing those services.
Legal & safety reasons: to comply with law, valid legal process, or to protect the rights, property, or safety of TrioDesktop, our users, or the public.
Business transfers: in connection with a merger, acquisition, or sale of assets, with notice consistent with this Policy.

4. We Do Not Sell Your Information

We do not sell or "share" personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA) or other U.S. state privacy laws, and we have not done so in the preceding 12 months.

5. Data Retention

We keep personal information only as long as needed for the purposes above, to comply with legal, tax, and accounting obligations, and to resolve disputes — then we delete or anonymize it. Opt-in/opt-out records are kept as long as required to honor your messaging preferences and demonstrate compliance.

6. How We Protect Your Information

We use administrative, technical, and physical safeguards — including encryption in transit (HTTPS), hashed passwords, and access controls — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and review our practices.

7. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information; to opt out of marketing; and to not be discriminated against for exercising these rights.

U.S. (CCPA/CPRA & similar): rights to know, delete, correct, and to opt out of sale/sharing (we do neither).
EU/UK (GDPR): rights of access, rectification, erasure, restriction, portability, and objection; you may also lodge a complaint with your supervisory authority.

To exercise any right, contact us using the details under Contact. We will verify your request and respond within the time required by applicable law.

8. Cookies & Tracking

We use strictly necessary cookies to run the Services and optional cookies to remember preferences and measure usage. You can control cookies through your browser settings; disabling some may affect functionality.

9. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13 (COPPA). If you believe a child has provided us personal information, contact us and we will delete it.

10. International Users

We operate in the United States. If you access the Services from outside the U.S., you understand your information will be processed in the U.S., where privacy laws may differ from those in your country.

11. Changes to This Policy

We may update this Policy from time to time. We will post the revised version here with a new Effective Date and, where required, provide additional notice.

12. Contact Us

Questions about this Policy or your information? Reach us at:

Email: admin@triodesktop.net
Phone: 833-319-3160